Engel & Völkers AG Privacy Policy

This privacy policy for use of the website printshop.engelvoelkers.com (hereinafter “the website”) applies from 25 May 2018.

In its role as a responsible party, Engel & Völkers AG, Stadthausbrücke 5, 20355 Hamburg, Germany (hereinafter also “Engel & Völkers”) informs its users that their personal data is processed when they use the website. In particular, this includes:

  • personal data provided by users when they register on the website (e.g. email address, first name, surname, address, telephone number);
  • personal data that is transmitted by the user’s Internet browser each time they access the website and saved in protocol files, which are also known as server protocol files. This data comprises the IP address (Internet protocol address) of the computer accessing the website; the name of the page accessed; the date and time the website was accessed; the URL from which the user navigated to the page; the amount of data transferred; a status message for successful access; the session ID number.

Use of the website is voluntary.

Purpose of data processing

As a responsible party, Engel & Völkers processes website users’ personal data for the following purposes:

  • to fulfil the contractual relationship (the legal basis for this is the existing contractual relationship);
  • technical administration of the website and its operating functions, including solving technical problems (the legal basis for this is Engel & Völkers’ legitimate interest in making the website available to its users in line with their needs);
  • to improve the offering of Engel & Völkers (the legal basis for this is Engel & Völkers’ legitimate interest in providing its users with a website that meets their needs);
  • to prevent fraudulent activities or abuse on the website or in connection with the website and, in particular, to comply with the requirements of the applicable legislation, to keep individuals safe, to protect the rights and property of Engel & Völkers, and to prevent deception or security-related/technical problems (the legal basis for this is Engel & Völkers’ legitimate interest in making the website available in line with the legal provisions).

When processing the personal data needed to fulfil the contractual relationship, Art. 6 (1) (b) of the General Data Protection Regulation (GDPR) serves as the legal basis. If data is processed to safeguard a legitimate interest of Engel & Völkers or a third party and if the interests, civil rights and basic freedoms of the party affected do not outweigh the former interest, Art. 6 (1) (f) of GDPR serves as the legal basis for data processing.

Ways in which data is processed

Users’ personal data is only processed when it is necessary to do so. Furthermore, data is processed solely using electronic means, in particular via collection, registration, organisation, storage, consultation, processing, amendment, selection, extraction, comparison, usage, interconnection, access and communication, blocking, deletion and destruction of data. Processing can be carried out electronically and non-electronically.

Access to data

Personal data is processed by Engel & Völkers, in particular by:

  • employees and agents who are authorised to administer the website and provide the associated services;
  • employees and agents from the Marketing, Finance, Administration and Accounting divisions and other relevant departments of Engel & Völkers;
  • third-party providers (e.g. contracted printing service providers, IT service providers, hosting providers, etc.) to whom Engel & Völkers has outsourced services in connection with processing. All such outsourcing is performed on the basis of an order management process and within the scope of joint controllership (for more details, please see “Forwarding data”).

Disclosing data

As a responsible party, we can disclose information about your personal data. However, this information can only be disclosed for the following purposes:

  • In order to fulfil legal obligations and/or obligations arising from regulations and guidelines that form part of national or European legislation.
  • For the purpose of defence in court in the case of a legal dispute.

Forwarding data

Your personal data is forwarded to the printing service provider TERRITORY CTR GmbH, Eiserstrasse 10, 33415 Verl, Germany as part of the order process. This service provider has sole responsibility for handling the entire order process right the way through to dispatching the goods.

Forwarding data to countries outside the European Economic Area

Engel & Völkers does not forward any personal data to countries outside the European Economic Area (EEA). The servers used by Engel & Völkers are located within the European Union.

However, Engel & Völkers uses the services of Google Ireland, Inc., for email communication. In connection with its maintenance of these products, Google is also entitled to access email communication systems in countries that do not belong to the EEA. This access is performed on the basis of standard EU agreements and certifications that comply with data protection legislation.

Storing and deleting data

Engel & Völkers stores personal data for as long as is necessary to achieve the purpose for which the data is collected and processed, including any retention period required by the applicable legislation (e.g. keeping financial records) and otherwise for no more than 24 months after the personal data was collected.

Using cookies

Engel & Völkers uses cookies to improve surfing on the website. Cookies are small text files that usually consist of letters and numbers that are saved by users’ Web browsers on their computers and contain pseudo-anonymised data. Cookies allow a website to recognise a user’s computer in order to track the way they search through multiple pages of a website and identify users who return to a website. Some cookies are used for technical purposes and others are used for analytical purposes.

The website does not use technical tracking cookies. PHP sessions are used for session management.

Engel & Völkers informs users that they can disable or remove cookies in their Web browser using the instructions under the following links:

  • Internet Explorer (https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies).
  • Mozilla Firefox (https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored).
  • Safari (https://support.apple.com/kb/PH19214?viewlocale=en_US&locale=de_DE).

The website also uses analytical cookies set by third-party providers such as Google (please also refer to the provisions on the use of analytical programs and tracking tools) and Adroll (https://www.adrollgroup.com/privacy).

Specifically, these are:

Google Analytics

Engel & Völkers uses Google Analytics, a Web analytics service provided by Google Inc., (“Google”) to analyse the use of websites. The information generated by cookies about the use of websites is usually transmitted to a Google server in the USA, where it is stored. Engel & Völkers only uses Google Analytics with the extension “ga (‘set’, ‘anonymizeIp’, true)” to ensure that IP addresses are always shortened prior to processing and to prevent individuals from being identified directly. Google may transfer data to third parties where it is required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate users’ IP addresses with any other data held by Google. Users can prevent data from being collected and stored by Google Analytics at any time by installing a browser plugin approved by Google. This can be downloaded by clicking on this link: https://tools.google.com/dlpage/gaoptout?hl=en.

Universal Analytics

Engel & Völkers uses the Universal Analytics features provided by Google. These functions enable Engel & Völkers to collect and analyse sociodemographic data about users with the aid of a Google ID (if available) and via cookies generated by Google from advertising content (DoubleClick). If a Google ID is available, the data controller will also collect this data from all devices (e.g. if an individual uses both a smartphone and a PC) to analyse visitor flows across multiple devices. Users can prevent data from being collected and stored by Google at any time by installing a browser plugin published by Google. This can be downloaded by clicking on this link: https://tools.google.com/dlpage/gaoptout?hl=en.

Data subject rights

You have the right to information about the processing of your personal data (such as the source of this data, the purpose for which it is processed and the ways in which data is processed). Furthermore, under certain circumstances, you are entitled to object to data processing in the future, restrict it or demand that data be deleted. Finally, you can at any time prevent advertising from being sent and market research or commercial communication from being conducted.

To summarise, you have the right to:

  • information;
  • rectification;
  • deletion (or the right to be forgotten);
  • restrict processing;
  • data portability;
  • object to the processing of your personal data;
  • lodge a complaint with supervisory authorities.

Users can send a letter by post to Engel & Völkers AG, Marketing, Stadthausbrücke 5, 20355 Hamburg, Germany to enable them to exercise the above rights and request information. Users can withdraw permission for the processing of their data, amend or delete it in the same way, at any time.

Who to contact

The party responsible for data processing is Engel & Völkers AG, Stadthausbrücke 5, 20355 Hamburg, Germany. Should you have questions about our external processors, we will gladly provide you with an up-to-date list on request.

If you have any questions about this privacy policy or data protection in general, please contact Engel & Völkers’ external data protection officer:

Dr. Stefanie Wegener
Mittelweg 10
20148 Hamburg, Germany

If you are unhappy about the way in which we process your data, you can lodge a complaint with the supervisory authority. This is:

Free and Hanseatic City of Hamburg
Hamburg Commissioner for Data Protection and Freedom of Information
Prof. Dr. Johannes Caspar
Klosterwall 6 (Block C), 20095 Hamburg, Germany